Case study · 05 of 05

Empowering NBCU sales teams as trusted advisors on Salesforce.

Client
NBC
Role
Senior Design Strategist
Year
2017–2019
Disciplines
Sales Experience · Salesforce · Service Design

NBCUniversal's sales teams needed tools and a way of working that matched the complexity of modern advertising — and the speed of their goals.

I helped transform the NBCU sales experience using Salesforce technology, shaping the systems and rituals that empower sales teams to act as trusted advisors.

In progress

Full case study coming soon.

Note

This case study is being written up. In the meantime, I'd be glad to walk through the work directly — research, artifacts, and outcomes — over a call.

Get in touch and I'll share what's most useful for you.

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